Safety & Storage
1. Pet Health & Safety 寵物健康與安全
這些小食對狗狗和貓咪都安全嗎？
➔ 是的，我們的小食對狗狗和貓咪均安全適用。
是否有為有常見過敏問題的寵物（如對雞肉或奶製品過敏）提供產品？
➔ 可以。我們可以因應寵物過敏情況調整材料，請在下單前與我們聯絡。
每天建議餵食多少份量？
➔ 每日餵食量取決於寵物體型及日常飲食量，建議適量餵食，不宜過量。
有特殊飲食需要的寵物可以食用嗎？
➔ 可以，但請先在下單前聯絡我們，告知你毛孩的特殊飲食需要。
Are your treats safe for both dogs and cats?
➔ Yes, our treats are safe for both dogs and cats.
Do you offer products for pets with common allergies (e.g., chicken allergy, dairy intolerance)?
➔ Yes. We can swap out ingredients for pets with allergies. Please contact us before ordering to let us know about any food sensitivities.
What is the recommended serving size per day?
➔ This depends on your pet’s size and daily food intake. We recommend offering treats in moderation.
Can owners feed these treats to pets with special dietary needs?
➔ Yes, but please contact us before ordering to discuss your pet's specific dietary requirements.
2. Storage & Freshness 儲存與保鮮
開封後應如何保存小食？
➔ 請使用密封容器或密封袋並加入防潮劑，存放於陰涼乾燥處，避免陽光直射。
冷凍後取出時，請於室溫解凍後再餵食寵物。
小食的保鮮期是多久？
➔ 室溫（約24-27°C）可保存 1–2 週；冷凍保存可延長至 1–2 個月。
建議冷凍保存嗎？
➔ 對！冷凍能有效延長小食的新鮮度。
How should customers store Furbella treats after opening?
➔ Store treats in an airtight container or ziplock bag with a desiccant in a cool, dry place away from direct sunlight.
If frozen, allow treats to defrost at room temperature before feeding.
What is the expected shelf life of the treats?
➔ Treats can be stored for 1–2 weeks at room temperature (around 24–27°C) or 1–2 months in the freezer.
Is freezing the treats recommended?
➔ Yes, freezing is recommended to extend freshness.
3. Product Guarantee 產品保障
如果不滿意訂購的小食，可以退款或更換嗎？
➔ 如有問題，請即時透過 Instagram DM @furbellaofficial 聯絡我們，我們將視乎情況安排退款或更換產品。
如果收到產品時有損壞，應怎樣處理？
➔ 請於收貨當日立即拍照並即時透過 Instagram DM @furbellaofficial 聯絡我們作後續處理。
What if a customer is not satisfied with their treats?
➔ Please immediately contact us via Instagram DM at @furbellaofficial. Refunds or exchanges will be determined on a case by case basis depending on the situation.
What should a customer do if their item arrives damaged?
➔ Please immediately take a photo of the damaged item/goods on the day of receipt and immediately contact us via Instagram DM at @furbellaofficial for follow-up.